Romex Australia Pty. Ltd. (Romex) is committed to protecting your privacy. The statement that follows explains how Romex collects, uses, discloses and protects the information we collect from you.

Collection of information

We collect and store information that is necessary to offer, provide and improve our products and services. Information provided is not disclosed to third parties, with the exception of product and service providers, acting in confidence, on our behalf. No personal information is collected when you browse anonymously. Browsing is anonymous until personal information is required to make an enquiry. Information collected is kept for as long as it is needed to provide products and services requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.

Use and disclosure of information

The primary purpose in collecting your information is to fulfil our business commitments to you and to improve products and services to you and other clients of Romex. We may use the information you provide to help improve the products and services we deliver to you, measure consumer interest in Romex’s products and services, inform you of other Romex products and services or to comply with requirements under the law.

Romex does not permit third parties to use information about you other than to perform the services that Romex has contracted with them to provide. All suppliers, agents and third party companies sign a confidentiality agreement with Romex before any personal information is disclosed. Romex does not sell personal information to third parties.

Links to other websites

Romex may have links to third party websites that provide additional products and services. Romex takes all reasonable steps to ensure that third parties have and enforce an adequate Privacy Policy. The Privacy Policy of a third party may be different to that of Romex and we recommend you carefully review any third party's Privacy Policy before using products and services.

Storage and security of personal information

Romex will use all reasonable endeavours to ensure that you only provide personal information in a secure environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.

We take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your data under our control. Notwithstanding the fact that we take all reasonable steps to protect your personal data, we cannot guarantee the security of any data you disclose online.

Romex limits employee access to the servers and databases that store respective personal information. We have taken all reasonable steps to prevent unauthorised access, disclosure, loss, misuse or alteration of data. You should be aware of the inherent risks associated with the transmission of information via the Internet.

Cookies

Romex may use cookies to personalise and simplify access to our websites. A cookie is a small data file that is downloaded from our website and stored in a text file on your hard drive. The information is made up of a string of letters and numbers, which uniquely identifies your computer on our website. Romex cookies cannot be used to obtain any other information on you or on your hard drive unless you have already provided such information.

Cookies may also be used to "track" or "follow" your movement through our website. This will be used to determine, which areas of our website are the most popular so that we can improve users’ access to relevant information on our products and services, and make your online experience more informative and worthwhile. In particular, Romex Cookies may collect information such as the server your computer is logged onto, the browser type you are using, the time and date of your visit, together with the particular pages you are accessing.

If at any time you do not wish to accept cookies or wish to delete existing cookies, you may manually configure your browser to refuse Cookies or you may manually delete existing cookies from your hard drive. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, Romex’s website’s functionality may be diminished.

Accessing and changing your personal information

Romex attempts to ensure that all personal information collected and stored is correct and accurate. You are entitled to request reasonable access to the information we hold about you. If you wish to access and/or correct any information held by Romex please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For privacy issues or concerns, please contact our Privacy Officer at: Privacy Officer, Romex Australia Pty. Ltd., 15 Kitchener Avenue, Burswood WA 6100, or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Complaints resolution

Romex is committed to providing users with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the products and services we deliver to you and to maintain your confidence in Romex and our products and services. If you have a complaint, please send an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will endeavour to investigate and advise you of the outcome of a complaint within 21 days of receipt of such complaint.

Liability disclaimer

Romex will use all reasonable endeavours to protect and keep confidential any personal information in its possession in relation to its customers, website visitors, or related. If confidential or personal information is accessed by a third party, whether by negligence or otherwise, of Romex, its agents, suppliers, contractors, related bodies corporate, affiliates or associated parties, to the extent permitted by law, Romex is not liable for any loss, damage, costs, liability or other form of contribution.

We are constantly improving Romex’s website and the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see any new policies about the use of these new features.

Further information on privacy

Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner website at www.privacy.gov.au.